In today’s fast-paced business environment, finding reliable IT Support in Cornwall and Devon is essential to stay competitive and ensure that your business operations run smoothly. However, with so many IT support providers to choose from, finding the right one can be a daunting task. In this blog, we will discuss some of the key factors that businesses in Cornwall & Devon should consider when searching for the best IT support provider.
1. Experience and Expertise
One of the most important factors to consider when looking for IT support in Cornwall & Devon is their team’s experience and expertise. Look for a provider that has a proven track record of delivering high-quality IT support services to businesses similar to yours. They should have a team of skilled and experienced IT professionals who can provide you with the right solutions and support to meet your business needs. Our own Microsoft Gold accredited engineers have been providing support for a long time across multiple industries. We’ve worked with some of the largest names in the South West as well as smaller independent companies, adjusting our IT support package to fit their specific needs.
“By achieving gold competency, Datasharp has demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology. They have a deep expertise that puts them in the top 1% of our partner ecosystem. Datasharp are extremely experienced and highly capable in designing, delivering, and supporting high-performing solutions for their customers. We are proud to work side by side with Datasharp to deliver more outstanding customer solutions.”
-Microsoft
2. Response Time and Availability
In today’s fast-paced business environment, downtime can be costly. Therefore, it is important to choose an IT support provider that can respond to your IT issues quickly and efficiently. Look for a provider that offers 24/7 support and has a quick response time to ensure that your IT issues are resolved as quickly as possible. Our Unlimited IT Support solution offers 24/7 support all year long as standard. We also have lightning-fast 2-hour SLA but we dont hide behind it. We’re incredibly proud of our team and their commitment to customer service which is why we regularly update our average response time by tracking how quickly one of our IT engineers responds to an enquiry and we’re proud to say on average we have a 20-minute response time.
3. Customisable Support Plans
Every business is unique and has different IT support requirements. Therefore, if you’re looking for IT Support in Cornwall and Devon it’s important to find a provider that offers customisable support plans to meet your specific needs. They should be able to tailor their services to suit your budget, size, and specific requirements. At Datasharp, we design a plan that works around you. We can be your sole IT support and cover everything from workstations to firewalls and servers. Alternatively, if you already have an in-house IT team and just need that extra bit of support, we can help, covering as much or as little as you like. For example, if you prefer your internal IT team handle your workstations that’s absolutely fine, we can back you up by proactively monitoring your servers and firewalls.
4. Proactive IT Support
The best IT support providers are proactive rather than reactive. They should be able to identify potential IT issues before they become a problem and provide solutions to prevent them from happening. This can save you time, money, and minimise the impact of any IT issues on your business operations. Our proactive approach, coupled with our 20-minute average response time, means that whenever something goes wrong we’re already taking steps to repair it. Enjoy peace of mind knowing that our team are working in the background to ensure your IT systems stay up-and-running with features including:
- Proactive Maintenance
- Patch Management
- Backup & DR Tests
- Regular IT Reviews
- Firmware Upgrades
5. Clear and Transparent Pricing
IT support pricing can be complex and confusing. Therefore, it is important to choose an IT support provider that offers clear and transparent pricing. They should be able to explain their pricing structure and provide you with a detailed breakdown of the services included in their support plans. For instance, we’ve replaced “support hours” and “out-of-hours multipliers.” Instead, we offer 24/7 customer support, proactive monitoring, and the whole host of features below all for a fixed price. There are no hidden fees or overages, your monthly cost is a fixed price that depends entirely on the number of devices you use e.g. servers, workstations, and firewalls.
“From the moment I engaged with Simon Allen their Sales Manager I could tell I was in safe hands both from a technical solutions partner but also commercially. The day I transferred across from my existing supplier I saw a 53% cost saving, which in the current climate of prices going up everywhere else was very welcomed. The technical part was managed by Andy Rousell an excellent ambassador of Datasharp, professional, knowledgeable, and importantly for me quick to respond to any questions. With any technical product you are going to have the occasional issues, the good news is that Datasharp have an excellent ticketing system. Since switching I have had zero downtime.”
-Dynamo Healthcare
In conclusion, finding the best IT Support in Cornwall requires careful consideration of several factors, including experience and expertise, response time and availability, customisable support plans, proactive IT support, and clear and transparent pricing. By choosing the right provider, you can ensure that your IT infrastructure is reliable, efficient, and secure, enabling your business to thrive in today’s digital age. If you’re looking for IT Support in Cornwall & Devon check out our page on our Unlimited IT Support solution.
