Communication is at the heart of every surgery…
Delivering uninterrupted care to your patients is without doubt your number one priority, you have little time to be worrying about the reliability of your phone system. So here’s our top reasons why your surgery should consider moving it’s telephone system to the cloud for a better communication experience.
Transform your surgery with cloud communications
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Highly reliable connectivity
There are multiple resiliency options available to ensure you don’t miss a call. You can even add resiliency by including an on-premise call server with automatic failover, for complete peace of mind and business continuity.
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Intelligent call routing
Route calls to the most suitable member of your team depending on their skillset and availability. Also, whilst callers are on hold they are advised on their position in queue and offered the opportunity to leave a voicemail.
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Increased mobility
With hot desking across all your sites, staff can work anywhere and take their extension number with them. Importantly, you can incorporate smartphone apps so doctors are available for triage regardless of location.
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Recording & reporting
All your calls are recorded and stored in the cloud so you can access them from anywhere, whenever you need them. There are report options available so you can make sure your staff are managing patient calls efficiently.
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Increased collaboration
Give your team the ability to promptly and efficiently respond as well as share patient information. These include; speed dial, hunt groups, pickup groups, auto attendant configurator, call coaching and presence.
Did you know…
- Around three in ten patients say that it is not easy to get through to someone at their GP Surgery on the phone.
- 29% of patients cite one of their most common frustrations as the lack of communication between staff & departments.
- Surgeries see a 20% drop in emergency admissions once they have a phone system that allows their patients to effectively communicate.
How cloud communications will help your surgery
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Practice Manager
Every member of your team will get the communications tools they need to do a great job and offer the best patient care possible by improving processes and efficiency.
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General Practitioner (GP)
Improve the care your GPs can give patients through collaboration tools allowing them to work with specialists on patient diagnosis and ongoing care.
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Nurses & Medical Assistant
Will be able to respond quickly, connect easily and improve managing their workloads to provide better support to both patients. and all team members.
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Your Patients
When calling your surgery patients will be able to quickly reach the person they need to speak to – reassuring them they will receive a high level of care.
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Receptionist
Will have Communication tools to handle fluctuating call volumes, and with overflow call handling there is always someone available to take a patient’s call.
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Consultants
Make it easier for your team to contact consultants by integrating their mobiles so they’re always reachable on their phone extension and you can see their availability.
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IT Manager
An intuitive web interface makes it easier for your IT Manger to make their own changes without having to contact your provider – saving time and money.
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Finance Manager
Reduce your overhead costs with cloud communications and with access to simple reporting tools it will allow you to stay on top of costs and within budget.
